At LockNLube, we want you to be confident with your purchase. If something isn’t quite right, we’re here to help.

🔄 30-Day Returns

• We accept returns for both defective and non-defective products.
• Returns must be requested within 30 days of purchase.
• Products must be new, unused, unopened and in their original packaging.
• Proof of purchase may be required before your return can be processed.

📦 How to Return Your Order

• Returns are accepted by mail.
• Please contact our team before sending your product back so we can provide the appropriate return instructions.
• Where applicable, please use the return label included with your package.

🔁 Exchanges

• We accept product exchanges within the eligible return period.
• Products being exchanged must be new, unused and in their original packaging.
• Please contact our team before returning an item for exchange.

💰 Restocking Fees

• We do not charge a restocking fee for eligible returns.

🛠️ Defective Products

• If your product arrives damaged, defective or develops an issue, please contact us as soon as possible.
• Our team will review the issue and help arrange the appropriate return, exchange or other available solution.

🇦🇺 Australian Consumer Law

• Our returns policy does not exclude or limit any rights or remedies you may have under the Australian Consumer Law.
• Where a product has a major failure or does not meet applicable consumer guarantees, you may be entitled to a repair, replacement, refund or other remedy as provided by law.

Need Help?

Have a question about a return or exchange? Contact the LockNLube Australia team before returning your product, and we’ll be happy to assist.